Privacy Policy

1. Personal data we collect

We collect the information you provide and limited technical data generated by your use of the site.

• Identity and contact data: name, email, phone, company
• Enquiry content: messages, project requirements, preferred consultation times
• Files you choose to upload with a quote request
• Newsletter email address and consent record
• Chat assistant questions and hand-off details
• Technical data: browser type, device and, only with consent, analytics data

2. Purposes of processing

We use personal data to respond to enquiries, prepare quotations, arrange consultations, send newsletters you subscribed to, operate and secure the website and, where you consent, understand site usage.

3. Legal bases

We process personal data on the basis of your consent, to take steps at your request before entering into a contract, for our legitimate interest in responding to business enquiries, and where required to comply with legal obligations, including India's Digital Personal Data Protection Act, 2023.

4. Contact forms and quotation requests

Form submissions are stored securely in our backend database. Uploaded technical files are stored in a private storage location that is not publicly accessible and are used only to evaluate your request.

5. Newsletter

We only send newsletters if you have actively given consent. You can unsubscribe at any time by replying to any newsletter or contacting us.

6. Consultation booking

Booking requests record your preferred times. A consultation is confirmed only when we reply. If an external calendar service is used, its own privacy policy also applies.

7. Chat and WhatsApp

The on-site assistant answers from pre-written information; if you request human follow-up, the details you enter are stored as an enquiry. If you choose to contact us via WhatsApp, WhatsApp's own terms and privacy policy apply.

8. Cookies

We use necessary cookies and similar storage for core features and to remember your preferences. Optional cookies are only used with your consent. See our Cookie Policy for details.

9. Third-party providers

We use service providers for hosting, database and file storage, and — if enabled — email delivery, analytics and calendar booking. These providers act on our instructions and are bound by confidentiality and security obligations.

10. International transfers

Some of our service providers may store or process data outside India. Where this happens, we rely on providers with recognised security practices and contractual safeguards to protect your information.

11. Retention

We keep enquiry data for as long as needed to handle your request and any resulting business relationship, then for [retention period] unless a longer period is legally required.

12. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, to data portability and to withdraw consent. To exercise them, contact us using the details below.

13. Security

We apply appropriate technical and organisational measures, including access controls and private storage, to protect personal data. No method of transmission is completely secure.

14. Contact

Privacy enquiries: info@nanosoft.org.in · B-95, Electronics Estate, GIDC, Sector-25, Gandhinagar, Gujarat, India

15. Updates

We may update this policy. The "last updated" date at the top shows the current version.